We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Fashionly (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.fashionly.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery to Chile, exactly as expected, for price is good item, it doesn't smell, it doesn't look so plastic. I recommend it.
20 Nov 2020 08:21
Liked, no smell
18 Nov 2020 13:14
Lovely جداً loved it
18 Nov 2020 02:57
Really great! They arrived very fast, as described on the web or better :) Smells like authentic "leather". They are perfect. I recommend this store without a doubt! Thank you. Realmente genial! Llegaron muy rápido, tal cual se describe en la web o mejor :) Huele a "piel" auténtica. Son perfectos. Recomiendo a este vendedor sin duda! Gracias.
17 Nov 2020 06:21
Very nice belt, it's exactly the way it goes in the publication.
17 Nov 2020 01:34
Nice belt of good quality, I am satisfied and thank the store.
15 Nov 2020 10:23
15 Nov 2020 00:00
Cute belt, the color is beautiful, let's see how long it will last.
14 Nov 2020 04:17
14 Nov 2020 02:09
Cool belt! Now I have three of them-beige, black and white. All cool! The only white is not pure white, but Milky. He doesn't fit me! Quality is good. Holes and no belt, but holds well. There are no loops, the end of the belt is hanging. In general, everything is OK!
11 Nov 2020 01:33
No smell. Tough. Color is not bad
11 Nov 2020 08:51
Good looking, no smell. Order satisfied
11 Nov 2020 08:27
Very good belt like in the picture,
10 Nov 2020 22:18
The order was made 17.10, it came to the Mail in St. Petersburg 10.11. Track number is partially tracked. Packed in a regular black bag. Good belt, holds firmly without foreign smell
10 Nov 2020 04:21
I order not the first time. I ordered it in other colors. Granddaughter student is delighted. Thank you for the quality goods, fast delivery.