SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionly (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.fashionly.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size did not fit (more). I'm looking for now who to resell))))
On parameters 87-67-93, height 164, size s approached. This dress is suitable for higher girls, because I almost to the knee. Composition 100% cotton. Description corresponds, Iron better in a wet state, then it looks much better
The dress is excellent, the village is wonderful m on the OG 98, OT 70, OB 100. Threads do not stick out, there is no smell, as if in the store bought. Delivery 2 weeks-super fast. The color is very nice, the buttons are perfectly matched. Two nuances-there are no pockets in the side seams (for some reason I thought that there is) and the belt is not at the waist, slightly higher, on the model actually the same. But all this does not make it worse! Seller and recommend
Lovely item and great material. Fits true to size
Very cool dress for the summer. Parameters correspond, I use the belt another, more rude) with it is better, as for me
Dress-cool! Simple, but perfect for summer! Cotton 100%. Crumples only after washing (I do not iron, I get old), in the process of socks does not crumple. The color took the beige, the husband called it a joke "bag", but said, that sits well :) with a belt in tone with buttons-Super! It's a pity only the waist is slightly overstated even on the height of 163 cm. At 92-70-95 cm (wear S/M, 42-44) I took the size M, I'm free, but I like it. Now your favorite dress at the cottage :) Very nice material!
The dress is excellent. It's all right. Still would have been The colors are brighter.
The dress is wonderful, in the heat of the most it is ironed well, sewn too, on the parameters 92 75 96 156 m came perfectly. I advise everyone and the dress and store
A good dress, though the height of 170 cm is a little short for this style. The material is like mint, probably its chip. I did not like the color personally. In general, if I first saw it live and tried it on, I would not buy it. But there are no complaints about the quality of the fabric and sewing.