SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionly (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.fashionly.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hi. I am 1.96m 80kg. Hoddie and Trouser 2XL fits perfect. Socks max sixe 46. Fits all perfect.
Nice trousers I'm 1,75cm tall and I 've bought an XXL. The pants are well finished and I 've been served in 15 days. All Okey.
The best for women. Women M 174cm and 70kg
The best as always. XL for 177cm and 77kg
I've had these pants for a while now. The shipping was fast and the store was very helpful. They fit perfect and the quality is awesome. I'm a 5'4 girl and 137 pounds. I ordered a large and it fits just fine. I love everything about these pants. The only flaw are all the loose strands but I plan to cut them. I am probably going to buy more! Those camouflage pants are looking cute. They fit the picture perfectly!
Immediately, as I put on, liked. The quality of the fabric is average, the seams do not even want to look, and so very comfortable.
Very satisfied with this product. It reached me in Europe in about 15days, quality is good and exactly as pictured. Im roughly 178cm and 68kg and M is perfect for me. Would recommend
Took one more
This is my favorite brand in Ali. I was sent without any threads in the seams about which they write. It was very strange to see in the reviews on people such pants for 2 and 3 sizes then more then smaller and people are happy). In fact, here the growth is the main thing. Even in one size will not be that already. My 182 cm and 67 kg. XXL people with 190 will be already like tights stretched and the whole chip will be lost
Very good quality. Size as described. Recommended
Just like the photos in the description. Stitching is bad. FYI material is not flexible so make sure you get the correct size. Shipping took 2 months to Sydney. Overall good.
I didn't want them to fit super baggy so I got a large and they fit well. I'm about 172 CM with about an 84 CM Waist
Very good quality I didn't expect, the truth is not authentic but it hardly makes a difference (if you wonder why I know it isn't, it's because in the strips of zippers and a few letters which in these not ay but yet so no such differences) it caters me to the truth
Better than the photo
it's good material, fitment, and looks
Just at the top!
Very good pants