SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionly (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.fashionly.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered a hoodie 21.09, took it at the issue point 12.10! Pleased with very fast delivery, I made it from the point of issue and my hoodie cost me cheaper, than at the price of the store, I took the size m on a guy with a height of 178, thin physique, in size approached, sleeves, as it should-not long, not short, the quality of tailoring is excellent, the excess threads did not stick out, The goods themselves are not nothing foreign. Color army green in our khaki) the jacket is warm, on fleece, I know, that on such a material often appear spools, but nothing terrible, in general, everything is like
A good warm sweatshirt, having studied the reviews and the table ordered the size)
ok,
Good quality, XXL perfect on me 184cm 85kg for oversize
Everything is super and it came quickly
Lovely jacket
Came in 1,5 weeks. The record is simple! I'm happy. Per height 156 Good
Love this. Fantastic product, shipping was fast too. Lightweight, dries quickly, and warm. Just place an order for another. 2 thumbs up!
Good sweatshirt, quality. Size XL is very big on my usual size m
Hot thing, my husband came just right
Pretty good qualitatively sweatshirt. Is heat but is not thick. Material could be better.
Second time in a month I make an order, everything is in its best form, this time I with the size was not mistaken)))
Delivered in a week, fast delivery, the quality is good, I recommend
Purchase satisfied, the parcel arrived quickly, for 2 weeks approximately, I recommend this product
It came very quickly faster than two weeks, the goods are good, I'm happy, the store Thank you very much!!!
Normal synthetic rag) for 1000 expensive of course .... 700 maximum should cost