SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionly (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.fashionly.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Elegant dress for such money! Height 178 parameters 96-74-94. Size L approached well.
I'm delighted with the growth of 173 parameters 88 68 93 ordered M all super village
Very happy
I was very impressed with this dress..material was exactly as described, the store had good communication skills and kept me updated on every process. With such excellent customer service, I will definitely be ordering more dresses from this store. Thank you friend.
Incredible quality quite thick as material. I rank the quality of fabrics in the same rank as a Houseofcb dress but with a more affordable price. The finishes are perfect, no wire that hangs here. Arrive in less than 10 days! Nothing to say. Order your usual size
WOW, JUST WOW, thanks so much store!!!!!!
Wonderful. Like the photo. Very worth it. Live in Brasil, arrived very fast, less than 20 days. The material is great. My size Brasil is S, have 1,70 cm and 55kg, not yet experienced, but looks size ideal.
Am really pleased with my request thought would take really but arrived in less than 11 days
Super impressed with the style and fit. Delivery was extremely fast as well
I’m in Looove woth the dress... the quality is great, I was first sceptical because of the size I took S, it’s also quite stretchy. Just beautiful! Seller was friendly and shipment was earlier than expected.
Very nice dress, good quality, I recommend x10000
Very good quality and perfect size, thick fabric I love
Love this! Exactly like in the picture
Looks exactly like the picture. Amazing material. Great quality
Dress was a little big at the top but can easily be fixed. Chest is 32inches waist 25, hips 37. Ordered medium and fit great everywhere else. Material is very high quality. Looks just like picture. Very pleased will buy more
Very fast delivery, size perfectly