We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Fashionly (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.fashionly.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent in quality hat. Only went more than 2 months!
7 Mar 2021 08:07
Beautiful hat, the only strange thing is that it has a black seam on the back. Looks good quality
6 Mar 2021 22:59
As in the photo. A little crumpled top
6 Mar 2021 04:44
Cool hat, came quickly. Quality at 10000000000000000%. Well packed. Order will not regret! There is also an opportunity to adjust the size, there are puffs inside the hat. Color as in the picture. In general, in general, super :))))))))))))))
5 Mar 2021 03:59
3 Mar 2021 12:30
2 Mar 2021 04:05
Excellent hat, as in the picture
28 Feb 2021 11:45
The goods came Quality, did not even lose shape, for this, a special cushion is laid, the weaving is smooth, nothing comes out anywhere.
28 Feb 2021 06:50
A chic hat, corresponds to the description and photo, came uncrumpled. Advise!
27 Feb 2021 05:09
Nice hat, well packed. I love it
25 Feb 2021 23:44
The hat is well packaged, with very good quality. Thank you!
25 Feb 2021 03:39
It exactly like it is at the picture
24 Feb 2021 13:40
The product corresponds to what is in the picture. Hat really liked)
24 Feb 2021 04:05
Beautiful qualitatively made hat. Came in excellent condition, thanks to very good packaging. Thank you store. I recommend it to everyone.
24 Feb 2021 01:49
The hat is good, it's been a month. I came whole, the fields of the hat are slightly crumpled, but it's not scary.