SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fashionly (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.fashionly.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks
Good white color. I ordered 5XL, got 4, the size in the chest is 140 cm, the length of the back is 96 cm. The shoulder seam to the lowered sleeve is 20 cm. The armhole is huge 34 cm. I hope to wear in the city in the heat, although it shines through. I will customize the figure, because I do not welcome extra volumes at my weight. In the chest on My 118 cm lay perfectly. Purchase is happy, but the price does not like-above 700 rubles with discounts, now our cheaper, you buy with fitting ..
Nice beach shirt. Thank you all.
good quality I already order more colors fits many sizes
Duck egg thanku can't recommend enough fab store arrives quickly in the UK sizing great.
Think is the tenth time buy! She is just maravilhosaaaa!!!!!!!!! Beautiful ..... perfect.
Very beautiful.
I had missed confirmation of this order. The shirt is very pretty, as shown in the picture and size is the right one
The shade of purple is not too dark, it matches the shirt which is open and light. I look forward to wearing it. One issue is that I ordered a size 5xl, but a size 4xl is what I received. It fits, but 5xl would have been looser and fit better.
OK OK
Wonderful! !!
Not bad. Slightly small.
As in the photo, itiketki, what kind of fabric, No where did not find. To the touch as for me so it does not seem that it Linen
I really love this store. Sends items quickly, beautiful stuff, no defects, no monkey business, strongly recommend!
Great for TALL women! I'm 6' tall and this is long on me which is exactly what I wanted. Perfect as a beach cover up. Great fit; as pictured. nice and light material. The colour was a little lighter than I expected but still very nice. Would recommend. Quick delivery!
very nice shirt,good cut,very nice fabricbut its not 5xl.its 4xl.still i like the shirt