We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Fashionly (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.fashionly.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came quickly, only had to go to the other end of the city in the mail of halva! The dress can be seen that synthetics, glitters (which emphasizes its cheaper) and so like nothing!
3 Mar 2021 12:22
The dress is beautiful, looks good. The fabric is of course cheap, but for such a price is normal.
3 Mar 2021 05:30
Nice dress. Delivery only 2 weeks. Thank you. 05.11.2020
3 Mar 2021 03:30
The dress is beautiful! Pleasant fabric, sewn well, threads do not stick out. Sits beautifully. At OG 90 and OB 100 came perfectly. The order is very satisfied!
2 Mar 2021 20:14
The dress is good, a little electrified, but not critical! In the chest is not wide, I approached but 3 + I think the size will be narrow. The fabric does not shine. the purchase is satisfied
1 Mar 2021 09:36
The dress is fantastic! Slim!!! Malomerit. Electrically and there is a little smell, I hope it will fade. The fabric is pleasantly heavy, flowing. I think it will be good for everyday and out. The store put as a gift an elastic band for hair. I recommend the goods and the seller!
28 Feb 2021 12:05
It came in about 2 weeks in the Mo in the United Parcel. The quality of the fabric and tailoring is great. But in front of the lining to the middle of the chest-gives a clear horizontal strip and all spoils (og 92). Accordingly, you need to take this dress to a smaller size of the chest. Without bra this strip is less noticeable, but you need to use at least silicone cups or stickers (the fabric is dense enough, but the shape of the nipples is visible).
28 Feb 2021 03:43
Very satisfied with the dress! Take it, do not even doubt it. From clothes it's the best that I ordered on Alika!
27 Feb 2021 00:39
Excellent dress!!! The fabric is light suit. All the lines are neatly stitched. Delivery two weeks!!!!!! Her daughter's size s dress is slightly larger in the chest. I wish the store success! With pleasure I would buy and myself such a dress of a large size.
26 Feb 2021 05:11
On height 160 dress along the length to the middle of the calf. On the parameters 86/68/89 the village is free, comfortable. The material is dense synthetics, but pleasant to the body and does not electrolyze. To buy I recommend, to the Chelyabinsk region delivery 3 weeks.
25 Feb 2021 22:51
I ordered another such Brown, it pleased me more. At gray dress well, just no fabric, it shines through and not at all dense. In fact, I do not advise you to take black.
25 Feb 2021 05:30
On the size of the average between S and M, the village is perfect! In dangerous places does not tighten, because of-dense fabric, no folds or linen stands out, at the same time, the fabric is light! Very functional dress, sechetes with very many things) the most good investment) without discounts I took for 855 rubles.