We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Fashionly (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.fashionly.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hat is very cool, very warm, not pricked. All right.
17 Feb 2021 15:55
Hat of excellent quality. Very soft
17 Feb 2021 12:09
The cap corresponds fully to the description, soft, pleasant to the touch. The goods came quickly!
17 Feb 2021 12:05
The cap is excellent, gentle, soft, warm.
17 Feb 2021 11:29
Came mega fast. Warm
17 Feb 2021 08:39
The cap is excellent, soft and very warm. Peter's been in three weeks. Thank you store!
17 Feb 2021 08:22
Good hat, soft, warm stylish
17 Feb 2021 06:16
Excellent two-layer hat, very soft. Not any frosts, but to-15 should fit, the order is sent quickly
17 Feb 2021 05:31
I liked the hat, it does not press soft, it climbs, it's not critical for me
17 Feb 2021 05:26
The hat is good. But to contact the store did not work, 3 Times he wrote and never replied.
17 Feb 2021 04:26
A good hat, very warm, odorless, delivery a month.
17 Feb 2021 03:24
Very hot, excellent quality price Thanks to the store Board
17 Feb 2021 01:43
Wonderful goods! The quality is excellent! The seams are even, the threads do not stick out. The hat is very warm and does not prick, inside a nice lining. Value for money-excellent? Came very quickly, within 10 days. Mo
17 Feb 2021 01:20
Caps are super, I ordered two at once in different colors. Soft and warm. I'm happy)
17 Feb 2021 00:39
The cap is soft, of good quality, for such money just wonderful